Cancellation & Rescheduling Policy
A non-refundable enrolment fee of 15% of the course fee is required for registration for all courses.
NOTICE REQUIRED FOR RESCHEDULING OR CANCELLATION
We require a minimum 14 days notice for rescheduling or cancellation of the following courses:
PIV Cannulation / IO Access / Blood Collection
ALS 2 Recertification\
MTS reserves the right to cancel a course if minimum numbers are not achieved, with a full refund or transfer to another course date available.
If notice of cancellation or rescheduling is received outside the above times, a refund or credit of course fee received by MTS will be available after deduction of the non-refundable enrolment fee. Once refund is approved, this will be processed within 10 business days.
If rescheduling or request to transfer to another course date is received at any time before the course date, an enrolment fee will be charged (15% of your course fee) and enrolment will be transferred to a future date, provided registrations are available.
If rescheduling or request to transfer to another course date is received when the minimum notice period is not met, MTS will endeavour to find another person to take your place on the course. If we are successful in finding someone to take your place, then an administration fee of $25.00 will be applied without loss of initial payment. Should this not be possible, enrolment fee of 15% will be charged.
The new course date must be within 6 months of the original course date
Non-Attendance on the course day without any prior notice will be classed as cancelling on the day and the entire course fee will be forfeited.
Note: GST is not payable on life saving courses.
Cancellation and rescheduling policy will still be applicable if registrations received within 2 weeks from course date. Please be aware that no refund will be given for cancellation within the notice period required.
Sometimes, MTS will send an email to inform of registration spots that become available to participants registered on our waiting list. This does not remove the application of the above refund and cancellation policy.