Cancellation & Rescheduling Policy

CANCELLATION & RESCHEDULING

If notice of cancellation or rescheduling is received outside the following times, a full refund or credit will be available.

  •  7 days prior to course commencement for Dive Medic Technician

  • 14 days prior to course commencement for courses with e-learning access:

    • PIV Cannulation

    • PIV Cannulation / IO Access / Blood Collection

    • ECG

    • DMT Refresher

    • Wound Closure

    • Blood Collection

  • 21 days prior to course commencement for ALS1*

  • 35 days prior to course commencement for ALS2 and ALS2 Recertification*

 

** A full refund will only be available on all ALS courses if notice of cancellation is received outside of the stated times above and manuals have been returned in as new condition. If manuals are not returned, or, you wish to keep the manual, the refund will be the course cost less the cost of the manual.

MTS reserves the right to cancel a course if minimum numbers are not achieved, with a full refund or transfer to another course date available.

RESCHEDULING

If rescheduling or transfer to another course date request is received within the following timeframes, MTS will endeavour to find another person to take your place on the course. If we are successful in finding someone to take your place, then an administration fee of $25.00 will be applied without loss of initial payment. Should this not be possible, no refund or credit will be available and full payment will be required to book on a new course.

  • Less that 7 days prior to course commencement for Dive Medic Technician

  • Less than 14 days prior to course commencement for courses with e-learning access:

    • PIV Cannulation

    • PIV Cannulation / IO Access / Blood Collection

    • ECG

    • DMT Refresher

    • Wound Closure

    • Blood Collection

  • Less than 21 days prior to course commencement for ALS1

  • Less than 35 days prior to course commencement for ALS2 and ALS2 Recertification

  • The new course date must be within 6 months of the original course date

 

The above times are determined by ARC pre-reading access, e-learning requirement times and Australia Post Express delivery.

Non-Attendance

Non-Attendance on the course day without any prior notice will be classed as cancelling on the day and the entire course fee will be forfeit.

 

Note: GST is not payable on life saving courses.